Privacy policy

 

PRIVACY POLICY

Thank you for visiting suave-moss-lifestyle.co.uk (the “Site”). This Privacy Policy outlines how your personal information is collected, utilised, and shared when you browse or make a purchase on our website.

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect specific information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, we collect details about the web pages or products you view, referral sources, and how you interact with our Site. This information is referred to as "Device Information."

We gather Device Information through various technologies:

• "Cookies" are data files placed on your device or computer, often containing an anonymous unique identifier. You can learn more about cookies and how to disable them at http://www.allaboutcookies.org.
• "Log files" monitor actions on the Site, including IP addresses, browser types, service providers, referral/exit pages, and timestamps.
• "Web beacons," "tags," and "pixels" are electronic files that record your browsing behaviour on the Site.

When you make a purchase or attempt to do so, we collect specific information such as your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. This information is referred to as "Order Information."

Throughout this Privacy Policy, "Personal Information" pertains to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We primarily use the Order Information we collect to fulfil orders placed on the Site, which includes processing payments, arranging shipments, and providing invoices and order confirmations. Additionally, we use Order Information to:

• Communicate with you
• Screen orders for potential risk or fraud
• Provide you with information or advertising related to our products or services based on your preferences

We use Device Information, including your IP address, to help screen for potential risk and fraud, as well as to enhance and optimise our Site. This includes generating analytics about how customers interact with our Site and evaluating the success of our marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party partners to assist us in using your Personal Information, as described above. For example, we use Shopify to power our online store. To learn more about how Shopify uses your Personal Information, please visit: https://www.shopify.com/legal/privacy. We also employ Google Analytics to understand how customers use our Site. You can find information about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. To opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

In certain cases, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests (e.g., subpoenas), or protect our rights.

BEHAVIOURAL ADVERTISING

As mentioned above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising functions, visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalised-ads

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that our Site's data collection and use practices are not altered when we detect a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions of this information. To exercise this right, please contact us using the information provided below.

European residents should be aware that we process your information to fulfil contracts or pursue legitimate business interests, such as order processing. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We maintain your Order Information for our records when you place an order through the Site, unless you request its deletion.

CHANGES

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For further details about our privacy practices, inquiries, or complaints, please contact us via email at info@suave-moss-lifestyle.co.uk or by mail at:

Suave London Ltd

[Re: Privacy Compliance Officer]

Level 24-25, The Shard, 32 London Bridge St, London, SE1 9SG