Non-Perishable Items: If you've bought non-perishable items, our return policy spans 15 days from the date of purchase. Unfortunately, if 15 days have elapsed since your purchase, we won't be able to offer you a refund or exchange.
Perishable Items: Perishable items, like our Irish Sea Moss Gel, cannot be refunded once they've been shipped.
Refunds (if applicable): After receiving and inspecting your returned item, we'll send you an email confirming its receipt. Subsequently, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credited amount will be returned to your original payment method within a specified timeframe.
To qualify for a return, your item must remain unused and in the same condition as when you received it. It should also be in its original packaging.
Late or Missing Refunds (if applicable): If your refund hasn't been credited, we recommend first checking your bank account. You may also want to reach out to your credit card company, as refunds may take some time to appear officially. If the issue persists, please contact your bank. Refunds may undergo processing time before being posted. If, after taking these steps, you still haven't received your refund, please contact us at info@suave-moss-lifestyle.co.uk.
Sale Items (if applicable): Sale items, unfortunately, are not eligible for refunds.
Shipping: To initiate a product return, kindly reach out to us at info@suave-moss-lifestyle.co.uk. You'll be responsible for the associated shipping costs for returning the item, as shipping expenses are non-refundable. Should a refund be processed, the return shipping cost will be deducted from your total refund amount. Shipping times for exchanged products may vary depending on your location. If you're returning an item valued over £75, we strongly advise using a trackable shipping service or obtaining shipping insurance, as we cannot guarantee the receipt of your returned item.
Subscription Service: Our subscription service offers you the convenience of automatically receiving our products at a discounted price. By subscribing, you agree to our terms and conditions, including the automatic renewal of your subscription at your chosen frequency (e.g., every 7 days, monthly, etc.) with corresponding payments.
Subscription Details: Upon subscribing, you'll receive an email confirmation outlining your subscription, including discounted pricing and delivery frequency. It's your responsibility to keep your account information up to date and to notify us in advance of any changes.
Cancellation Policy: You may cancel your subscription at any time by logging into your account and selecting the cancellation option. We require a minimum of 48 hours' notice for cancellations to prevent dispatched orders. Please note that refunds cannot be issued for orders that have already been dispatched.
Communication: Our primary means of communication with customers is via email. Ensuring you receive and read our emails is your responsibility. We cannot be held accountable for any miscommunication or misinterpretation of our subscription terms and conditions.
Changes to the Subscription Service: We reserve the right to modify or terminate our subscription service at any time without prior notice. Any changes or updates to our subscription terms and conditions will be communicated to customers via email or posted on our website.
By subscribing to our service, you acknowledge that you've read and understood our terms and conditions and agree to adhere to them. Failure to comply with our subscription terms and conditions may result in the suspension or termination of the subscription service.
